Phone System Monitoring
It would be beneficial to have continuous monitoring of our phone system. Currently, users often alert us to outages before our provider does. To enhance our response time, we are looking to implement a probe that periodically calls a designated test line from outside our network to ensure it rings. If the call connects without encountering a busy signal, we can confirm the system is functioning correctly.
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Comments2
Silver Hubble
Sep 23, 2024
You may be able to implement this yourself somehow by calling a Telephony provider API (Vonage/Nexmo, Twilio, etc) from Uptime.com. Its not straight-forward, and needs a public call-back hook for the telephony provider to work, but with a little ingenuity you may be able to get that going.
Amaranth Raindrop
Aug 27, 2024
Not a bad idea/feature! I think the only case we need to becareful of would be abuse/toll fraud or spamming using our system to call people and hangup. Lets see if we get some more votes on this and definitely could be something we can build. Thanks for the post! Jonathan