Additional capabilities for the ServiceNow Integration

I tested out the initial version of the ServiceNow integration.

Is it possible to add the ability to control what fields are sent to ServiceNow. Once the fields are selected, then allow the ability to edit what values are sent in them (ie: service, service offering, configuration item).

Also add the ability to modify the short description and description fields so we can customize the details that are included in the incident. Add custom text in addition to passing the alert message as a variable.

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Upvoters
Status

Product Review

Board

πŸ’‘ Feature Request

Date

About 6 hours ago

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